Cancel Your Account

How do I cancel my account?

If you are sure that you want to cancel your account for a particular course, please contact us and we will respond to your request within one business day. You must request a refund within 7 days of your initial purchase.

 

---

What do I do next?

Once you've contacted us to request cancellation of your account, we will review your request and refund your payment if it is still within the 7-day window from your initial purchase. This may take up to 1 business day. As long as you make your request before the 7-day time period is up, you will be refunded for your purchase.

 

You can always check your account status to confirm your cancellation through our billing portal by clicking the following link:

Nancy Hillis Studio billing details portal:   https://on.nancyhillis.com/billing-info 

---

What if I need help with this process?

If you need more help you can submit a support request and we will provide support for the course.

Support requests will be responded to within one business day. Our support hours are US, California (PST -8): 9 AM to 5 PM, Monday through Friday, US holidays excluded.